Exchange Policy

We do not support exchanges. Customers are responsible for confirming all details (size, design, quantity, and address) before placing an order. As such, we do not accept returns or exchanges due to incorrect item selection.

Order Cancellation

You may cancel your order within 6 hours of placing it. After this period, the order may already be in processing or shipping.

  • Cancellation Fee: 10% of the total order value.
    To request a cancellation, contact us at [email protected].

Return & Refund Policy

Time Frame for Returns

Our return policy is effective for 30 days after the order has been delivered. After this period, the order will be considered accepted by the customer, and no reimbursement will be provided.

Eligible Return & Refund Cases

We will issue a full refund if:

  • The item purchased is wrong, doesn’t fit, or you no longer want it.

  • The item arrives in any of the following conditions:

    • Damaged upon arrival

    • Shattered or broken

    • Incorrect design (not as ordered)

    • Incorrect size (not as ordered)

    • Different material than described

    • Wrong item received

    • Not as described in the original product listing

Product Condition for Returns

Returned items must meet the following conditions:

  • Not worn or washed

  • Not modified in any way

  • Not damaged except for defects caused by us

  • Must have the original tags

  • Minor loose threads that can be easily cut or repaired are acceptable

Returned items must be in their original condition and packaging.

Proof Required for a Refund

To process your refund, please provide the following:

  1. Shipping label/receipt

  2. Proof of purchase

  3. Clear photo of the received product

  4. Email correspondence with our support team

How to Request a Return & Refund

  1. Email your refund request to [email protected] with the required documentation.

  2. Our customer support team will respond within 2–3 business days with return instructions.

  3. Once approved, carefully pack your items and return them using a traceable shipping carrier.

  4. Send the return tracking number or a photo of the return receipt to our support email.

  5. Additional instructions may be provided depending on the circumstances.

Important:

  • Do NOT return any package without prior email confirmation from us. Unauthorized returns will not be refunded.

  • We are not responsible for lost return packages. Please ensure you send us the tracking number.

Return Shipping Costs

Customers are responsible for return shipping costs, which will not be included in the refund.

Refund Processing Time

Refunds are processed within 2 business days after we receive your return.

  • You will receive an email confirmation once the refund is issued.

  • Refunds typically take 10–15 business days to appear in your account, depending on your bank or credit card company.

If you haven’t received your refund after this period:

  1. Check your bank account.

  2. Contact your credit card company, as processing times vary.

  3. If the issue persists, email us at [email protected], and we will respond within 2–3 business days.

Additional Important Notes

  • Our policy is valid for 30 days from the date of delivery. After this period, the order will be considered accepted by the customer and no reimbursement may be provided.

  • Items can be returned within 30 days of delivery without any additional fees, except for return shipping costs.

  • We are not responsible for lost or damaged items during the return shipping process.

  • Always contact our Support Team before initiating any returns, as we cannot be held liable for unqualified Refund & Return requests or lost items during return shipping.